With this blog post we thought we would just set out our stall so to speak and explain why, after more than 30 years of selling property, we decided to change to an online model and how this makes us different from others in the current online agency market.
Zoom995 is now three years old but our heritage is far longer than that. We were founded by experienced agents who have been in business for over 30 years, selling thousands of properties and riding all of the changes that sector has seen. They had enough experience in the market to see that a dramatic change was coming; that the traditional high-street led model was outdated for today’s tech savvy consumer who need things far quicker than ever before.
Zoom995 were one of the first online agents to launch and we were determined to maintain the same qualities that made us successful in the first place. That is:
- A focus on the customer
- A deep knowledge of the areas that we serve
- An honest appraisal of the properties that we sell
This is what makes us different. You still do not need to be qualified to be an estate agent and this is what, to some extent, has led to a large number of online estate agents launching. Some of our customers that we have completed with actually started with other online agents, taken in by bold claims that didn’t materialise. This is often due to such agents being staffed by people with little experience of being agents or spreading themselves nationwide with little knowledge of their client's area.
Our figures speak for themselves. We take on more instructions in the busy Crawley area of West Sussex than any other agent. We achieve swift completion quicker than market average. We achieve prices that are on or above the market price that we suggest to the client. This has led to a 98% customer satisfaction level impartially collated by Feefo (based on 92 reviews at time of writing)
We are growing but we are taking our time, ensuring that we have the necessary knowledge and resource to give traditional customer service in this increasingly online world. So we will still save you thousands of pounds in traditional fees but only if you currently live in the southern counties.
This means that you won't see us advertising on the television anytime soon as, whilst we could take on a property hundreds of miles away, we wouldn’t if we didn’t think we could give the optimum service to the customer.
So next time you see a very tempting offer by an online estate agent on tv, ask yourself whether their proposition may come at a cost? Do they have a deep knowledge of your area and the ability and experience to effectively sell your property? A property move is the most expensive thing you can do. Let someone handle it that knows what they are doing.
At Zoom995 you will get experience, expertise and incredible value for money.
Contact today to see how we can help with your next move.